Reinvigorating Customer Service Excellence

Reinvigorating Customer Service Excellence

The Challenge The Co-operative Bank, renowned for its award-winning customer service and relationship-focused approach, understands the critical role of its people in delivering world-class experiences. After a decade of using their customer conversation framework, a...
Winners at Learn X Awards 2023!

Winners at Learn X Awards 2023!

We are thrilled to share we have won 2 Diamond and 4 Gold Awards at LearnX Awards 2023!  The Learn X Awards are renowned for celebrating excellence in education and learning. We are proud that our contributions have been acknowledged for their impact on education and...